MHS GENESIS is the Military Health System's new electronic health record.
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MHS GENESIS Patient Portal
Q1:
What is MHS GENESIS Patient Portal?
A:
The MHS GENESIS Patient Portal is a secure website for 24/7 access to your healthcare information, including managing appointments, and exchanging messages with the healthcare team anytime and anywhere. This Patient Portal replaces TRICARE Online Patient Portal and Secure Messaging.
Q2:
How do I access my electronic health record (EHR)?
A:
To access the MHS GENESIS Patient Portal visit: https://my.mhsgenesis.health.mil.
There are three ways you can log in to MHS GENESIS Patient Portal:
Logging in with your Department of Defense Self-Service (DS) Logon (see FAQ - DS LOGON)
Logging in with your common access card (CAC)
Logging in using a Personal Identity Verification (PIV)
Q3:
What is a PIV?
A:
A PIV is a Personal Identity Verification. When first logging in, the user will need to register their PIV by entering their name, date of birth, person identifier, and DSL username/password then the user can use their PIV to log into DSL. If the DSL account is deactivated, the user will need to create a new DSL account and re-register their PIV card.
Q4:
What can I do within the MHS GENESIS Patient Portal?
A:
The MHS GENESIS Patient Portal securely connects a patient with their health care team and empowers them to become the driver of their health care. With the MHS GENESIS Patient Portal, a beneficiary can:
View your health information
Exchange secure messages with your care team
Request medication renewals
Renewals can be requested when a prescription has no refills left, or has expired, and the patient needs to continue taking the medication (in this case, healthcare staff evaluate and create a new prescription, if appropriate)
View notes from your clinical visits and lab/test results, such as blood tests
Schedule medical appointments
Access high-quality, provider-approved health information related to your health concerns, lab results and medications
Q5:
Will the VA use the same system?
A:
Yes. DOD, VA, the U.S. Coast Guard and the National Oceanic and Atmospheric Corps are all implementing this new single, common electronic health record that will stay with a service member from the time of their entry into the military through veteran status.
Q6:
What do I do when I can't get access to my patient portal?
What do I do If I'm having technical issues within my Patient Portal?
A:
For support relating to MHS GENESIS Patient Portal issues, please contact: the Global Service Center at (800) 600-9332, or your local Patient Portal Champion.
Q8:
Will I have access to previous messages with my provider?
A:
You will use the MHS GENESIS Patient Portal to communicate securely with your provider once your site transitions to MHS GENESIS. Previous secure messages will be available to you in the TRICARE Online Patient Portal Secure Messaging "Messages" menu item until the TRICARE Online Patient Portal is fully decommissioned in 2024. Once decommissioned, you would no longer have access to messages within the TRICARE Online Patient Portal Secure Messaging.
Q9:
What happens when I PCS to/from an MHS GENESIS location?
A:
Patients can continue to view/download their health records for past data (data from prior to transitioning to MHS GENESIS) on TRICARE Online Patient Portal Current patient health record data (after transition to MHS GENESIS) will be available on MHS GENESIS Patient Portal
Q10:
When will all hospitals and clinics have MHS GENESIS?
A:
MHS GENESIS is scheduled to be fully deployed across the Military Health System at happens by the end of calendar year 2023, to include hospitals and clinics overseas.
Q11:
What safeguards are in place to protect patient data?
A:
We strive to maintain the most advanced cybersecurity capabilities in the world. DOD cybersecurity tools and personnel are embedded within the datacenter boundary to ensure the data MHS GENESIS exchanges is monitored, protected, and defended from cyberattacks. We established and maintain continuous cyber assessments. The DOD sets the standard for cybersecurity, and we invested significant time and resources to satisfy those requirements.
Q12:
What do I do if I'm having issues within the Patient Portal?
A:
If you are in your Patient Portal, and having issues, please contact the Global Service Center at 1-(800) 600-9332.
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Need Help with the MHS GENESIS Patient Portal? Do you need technical help accessing your records or information in the MHS GENESIS Patient Portal? You can call 800-600-9332 or DSN 312-838-3000. They're available 24/7.
Factors contributing to patient's resistance to opt-in include a lack of perceived need and concerns about privacy and security. The AMA reports that 57% of patients feel they do not need to use patient portals, indicating a knowledge gap regarding portals and the use of this technology.
A: The MHS GENESIS Patient Portal is a secure website for 24/7 access to your healthcare information, including managing appointments, and exchanging messages with the healthcare team anytime and anywhere.
Yes, there is an MHS Genesis Patient Portal app available for mobile devices. The app allows you to access your healthcare information, communicate with your healthcare providers, manage appointments, request prescription refills, and more. MHS Genesis Patient Portal App…
A Government Accountability Office survey found that military clinicians were less satisfied with the MHS Genesis system's efficiency, response time and care in terms of quality and providing benefit to the patients when compared with the department's prior system and systems used by providers of civilian health care, ...
But for other MHS beneficiaries, it is optional. Despite the benefits, family members and other non-active-duty beneficiaries who don't want their health care information shared with providers outside MHS can opt out of it by completing an opt-out letter and mailing it to DHA headquarters.
Risk of data breaches and security concerns: Patient portals store sensitive health information, which could be vulnerable to data breaches if proper security measures are not in place.
Through the Every Patient, Every Time initiative, patients are offered access and assistance with activating their patient portal account during each interaction with a point-of-service staff member. According to Patel, this simple step created a “steep increase” in portal utilization.
The most common barriers to patient portal adoption are preference for in-person communication, not having a need for the patient portal, and feeling uncomfortable with computers, which are barriers that are modifiable and can be intervened upon.
And because of the way MHS Genesis will see everything from a recruit's medical history, there's no room for people to hide past prescriptions or diagnoses, even if it was temporary or something they've grown out of.
MHS GENESIS is the electronic health record for the Military Health System. Over the years, the electronic health record has endured improvements, congressional mandates, and has evolved from 1979 into the health record for military service members, families, and retirees today.
MHS GENESIS was developed to replace a patchwork of legacy systems, enhance patient safety, standardize clinical practices, and give patients more digital access to their provider teams. It also replaces the TRICARE Online Patient Portal.
Department of Defense Stateside Deployment of MHS GENESIS Complete. Deployment of MHS GENESIS, the Military Health System's new electronic health record, is complete at military hospitals and clinics in the continental United States, and now sights are set on transitioning overseas this fall.
Please have documents ready BEFORE you start the process. User must work the steps to setup Multi-Factor Authentication (MFA). Download “Authy or Microsoft Authenticator”.
Q: Why is my DSL account locked/suspended? A: DSL accounts can be locked for a variety of reasons to include unusual activity. Account locks can be unlocked by DMDC at 800-368- 3665.
The MHS Service Helpdesk provides the DHA the ability to simplify and automate processes across IT disciplines using a single user interface (Screenshot courtesy of Defense Health Agency Strategic Communication Division).
If you have any questions regarding your DS Logon Premium account, please visit the DS Access Center Home Page (https://www.dmdc.osd.mil/self_service/rapids/contact?execution=e2s1) or call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll-free at (800) 477-8227. The DSC is available 24x7x365.
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